Privacy Policy

1. Introduction

SafeRunway360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Electronic Flight Bag (EFB) and flight tracking service ("Service"). Please read this policy carefully to understand our practices regarding your data and how we will treat it.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, organization name, and password
• Flight Data: Flight plans, routes, aircraft information, performance data, and flight logs
• Aircraft Information: Aircraft registration numbers, types, performance profiles, and weight & balance data
• Payment Information: Billing address and payment method details (processed through secure third-party payment processors)
• Communication Data: Messages, support requests, and feedback you send to us

2.2 Information Automatically Collected

When you use the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Data: GPS coordinates, altitude, speed, and heading when flight tracking is active
• Usage Data: Features used, time spent in the app, pages viewed, and interaction patterns
• Technical Data: IP address, browser type, access times, and crash reports
• Flight Tracking Data: Real-time position updates, flight status, and telemetry data

2.3 Information from Third Parties

We may receive information from third-party services you connect to the Service, such as weather services, aviation databases, or other flight planning tools, to enhance the functionality of the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your subscriptions and payments
• Enable flight tracking and real-time position updates
• Send you alerts, notifications, and important service updates
• Respond to your inquiries, support requests, and feedback
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send you marketing communications (with your consent, which you can opt out of at any time)

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent, such as when you create a public tracking link or share flight data with specific individuals or organizations.

4.2 Within Your Organization

For flight schools and operators, flight data and tracking information may be shared with authorized members of your organization (instructors, dispatchers, administrators) as configured in your account settings.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Email and notification services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.4 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical and network security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Flight Data: Retained according to your subscription plan and account settings, typically for the duration of your subscription
• Payment Information: Retained as required by law and payment processor requirements
• Location/Tracking Data: Retained according to your settings and subscription plan

You may request deletion of your data at any time by contacting us or deleting your account. We will honor such requests subject to legal and operational requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access, download, or export your flight data and account information through your account settings or by contacting us.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us. Note that some information may be retained for legal or operational purposes.

7.4 Location Data

You can control location tracking through your device settings and the Service's privacy controls. You can disable location tracking at any time, though this may limit certain Service features.

7.5 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account settings.

7.6 Cookies and Tracking

You can control cookies and tracking technologies through your browser settings, though this may affect Service functionality.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 13.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in Section 13. You also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice in the Service

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.